Surveyor

Role purpose 

• As a member of the Housing Asset Management Team, contribute towards achievement of the services aims and objectives as contained in the Smarter Housing Plan and Repairs Policies
• To act as a lead professional in all aspects of repairs and maintenance inspections and the management of repairs providing technical advice in all matters relating to the building stock in a customer focused manner for tenanted and void properties
• To manage the performance delivery of repairs and maintenance term contractors to ensure that the services provided are carried out in a professional and efficient manner, ensuring that works are carried out within agreed constraints of time, budget, quality, value for money and customer performance criteria.
• To ensure that contractor performance is in compliance with statutory legislation, building regulations, health and safety policies and financial regulations.
• To be responsible for managing customer complaints, formal enquiries, insurance, compensation and legal claims in a timely manner with a satisfactory outcome and that corrective action is taken to prevent re-occurrences or to improve the service.

• To contribute to the development and delivery of Housing's service plan objectives in line with the Smarter Housing Plan and Corporate priorities.
• To contract manage term contractors in a designated area to ensure repairs and void repairs are delivered in compliance to contract terms and conditions and that the services provided are to customer's satisfaction and expectations.
• To steer the repairs service with the contractor to ensure that first time-fix repairs are maximised, to maximise the use of composite codes and to demonstrate the efficient use of the NHF Schedule of Rates system.
• Ensure that contractors comply with good practice codes, recognised professional standards, appropriate British Standards together with statutory requirements as defined in contract documents and any repairs policy/procedures as required.
• To lead on weekly planned contractors monitoring meetings to review performance and agree corrective actions where appropriate to maintain contract compliance and improvements.
• To manage formal/non-formal complaints/Member/LGO enquiries and ensure repairs are tracked and responses provided in line with the Council's corporate complaints policy.
• To inspect the repairs and review services provided by contractors following unacceptable performance and ensure these are proactively remedied and agreed actions taken to prevent re-occurrences or escalation.
• To foster and promote active communications with tenants to keep them informed on the progress of their repairs/inspections and to prevent avoidable contacts

• To have a contracts Surveyor background
• 2 years’ experience working with councils
• Knowlage of building legislations , health and safety regulations
• Direct experience of working with tenants and leaseholders
• knowledge of managing repairs contracts 
• Experience in writing out our repairs specifications in accordance w ith bespoke SORs or NHF SORs and in repairs administration in housing maintenance in the public and/ or private sectors.
• Direct experience in implementing innovative working practices to demonstrate efficiency gains and value for money 

• 12 Months contract, with the opportunity to extend
• PAYE via Umbrella 
• Monday to Friday 9am to 5pm 
• Hybrid