Income Officer

Income Maximisation Officer
Rate: £216 per day (Umbrella)
Contract: 5 Month Ongoing Temporary Contract
Working Pattern: Full-time

About the Role We are seeking an experienced Income Maximisation Officer to deliver an efficient empty property management and lettings service across residential and non-residential housing assets. This role plays a key part in minimising void turnaround times, maximising rental income, and ensuring housing assets are managed in line with policy, regulation, and best practice.

The post holder will manage a varied portfolio including garages, sheds, allocated parking bays, cycle stores, and converted laundry spaces, while working closely with residents, contractors, and internal teams.

Responsibilities 

• Manage empty residential properties through the voids and lettings process, including viewings, sign-ups, and coordinating new tenant visits
• Let non-residential units such as garages, sheds, parking bays, and cycle storage in line with agreed processes
• Maintain and manage waiting lists for non-residential units
• Monitor the performance of parking enforcement contractors, handypersons, and repair contractors
• Respond to correspondence, complaints, Members’ enquiries, FOIs, and Subject Access Requests within remit
• Provide advice and information to residents on income maximisation services and tenancy-related matters
• Update housing management systems, databases, audits, and management information accurately
• Liaise with Tenants & Residents Associations, residents, and partner agencies to resolve parking and estate-related issues
• Action repossession of non-residential assets where debts remain unpaid and no repayment arrangements are in place
• Coordinate site visits with external security contractors to enable access for surveyors and contractors
• Collate compliance documentation to support timely and legally compliant tenancy sign-ups

Essential Requirements

• Experience in income maximisation, housing management, lettings, or voids management
• Must have experience working in a housing association or council 
• Strong understanding of tenancy management and non-residential housing assets
• Ability to manage contractors and monitor performance
• Confident handling correspondence, complaints, and casework
• Strong organisational skills with excellent attention to detail
• Ability to work collaboratively in a fast-paced environment

PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.