Job Details
Responsibilities
- To provide a customer service function to people presenting to the Customer Centre with a housing need and or tenancy management enquiries. Interacting with members of the public, providing initial advice and assistance to ensure their queries are dealt with as swiftly and efficiently as possible.
- To ensure a prompt, courteous and helpful response when dealing with queries from tenants/residents, members of the public or their representatives, including elected Members, outside agencies and partner organizations.
- To be readily identifiable as a Housing Tenant Triage Officer and comply with the dress code and/or uniform provided.
- To interview, make an initial assessment and log r tenants/residents, customer’s enquiries on the Council’s internal housing system (HTS Triage Form), scanning and indexing related documents and completing detailed notes and reports on case files.
- To sign post and refer tenants/residents to relevant internal teams and to other agencies as necessary for advice on Tenancy matters, welfare rights, social services, immigration and other issues using referral procedures.
- To participate in appropriate training needs to gain a satisfactory level of knowledge appropriate for advising clients.
Requirements
- Experience of providing advice and practical assistance to the public in a social housing, public sector or equivalent setting
- Experience of working in and delivering services to, a multi-cultural community
- Knowledge of housing provision in the rental or leasehold market
- This role will require you to obtain an Enhanced/Standard satisfactory clearance from the Disclosure and Barring Service
Contract
- Initial 3 to 6 month contract with the opportunity to extend
- PAYE via Umbrella
- Monday to Friday 9am to 5pm (Office based position)
If you are interested in this position and meet the requirement, APPLY NOW!