Job Details
Role Purpose
Providing expert advice and information to leaseholders and delivering excellent customer service.
To work collaboratively with others to deliver the Leasehold Team plan.
Responsibilities
- To resolve disputes with leaseholders and arrange the associated compensation and write-offs. This includes responding to complaints and FOI requests and resolving the associated issues after invoices have been issued.
- To ensure enquiries from leaseholders, solicitors, benefits agency and other sections are answered promptly and within statutory time scales to ensure high level of customer care is maintained.
- To ensure, in collaboration with the Finance Team that estimates, actuals, interim and final accounts are produced in a timely manner.
- To work closely with all staff and leaseholders to deliver changes generated by improvement plans and suggest further improvements. Produce monitoring information for the Leasehold Management Team and deliver the annual service improvement plan.
- To identify ways in which the service can be improved, reflecting feedback from customers playing a key role in minimising the administration fee, through efficient and thoughtful working practices.
Requirements
- Experience of providing specialist advice and information to leaseholders.
- Experience working in councils or housing associations
- Experience of resolving disputes with leaseholders and arranging the associated compensation and write-offs
- Experience of working with contract administrators and consultants to ensure that consultation letters and costings are correct and leaseholders are advised appropriately.
Contract
- Monday to Friday 9am to 5pm (hybrid position)
- PAYE via Umbrella
- Initial 3 to 6 month ongoing contract with the opportunity to extend
If you are interested in this position AND meet the requirements, APPLY NOW!