Job Details
Role Purpose
The efficient processing of benefit claims and enquiries to a satisfactory conclusion at the first point of contact.
Responsibilities
- Ensure benefit claims are processed efficiently and effectively and in accordance with regulations and agreed procedures including awards of discretionary housing payments.
- Deal with enquiries promptly in writing, by telephone call or on-line.
- Provide effective advice including budgetary support to customers to ensure awareness of welfare reform and prevention of homelessness.
- Maintain spreadsheets and databases and prepare statistics as required
- Ensure overpayments are correctly identified and classified for subsidy purposes and action is taken in accordance with agreed procedures.
- Respond to enquiries from all external bodies including Lewisham Homes, DWP, Housing Needs and Housing Associations.
- Process system output and reports as required.
Requirements
- Experience of assessing housing and council tax benefit claims within a benefits environment
- Experience of dealing with customers enquiries by letter, telephone or in person
- Experience working in councils or housing association
- Ability to conduct home visits, telephone, or face to face contact to provide welfare advice and support
Contract
- Initial 3 to 6 month ongoing contract with the opportunity to extend
- PAYE via Umbrella
- Monday to Friday 9am to 5pm
If you are interested in this position AND meet the position APPLY NOW!