Job Details
Purpose of Job
This role is pivotal to help citizens living in their homes to have secure, safe and affordable housing that meets their ongoing needs and provides help and assistance to them when they need it. We want to make sure that on a day to day basis the Landlord Service concentrates on delivering this purpose which has been identified as what matters to our residents. The Neighbourhood officer will act as a lead contact for Tenant and Resident Association in the neighbourhood.
This role provides a front-line, trusted service to residents, as they move in and out of their homes, coping with changes in their personal circumstance or experiencing problems with their neighbours or in their communities. By assessing and understanding the context of people’s lives and identifying predictable demand the team will use systems thinking principles, learning from the experience of our residents to challenge and ultimately change where required the way the system is working , ensuring we deliver the best outcomes for our residents. The Neighbourhood Officer will have an important role to play working directly with other services, both internally and externally to meet residents need and help build the resilience of our residents and communities.
Person Specification
- Minimum of 2 years of experience in Neighbourhood Housing
- Experience working in a housing association or council
- Ability to listen and understand resident demands, Ability to build capabilities and encourage tenants to reach their own solutions;
- A good knowledge and expertise to meet resident demands in the neighbourhood, such as:
Resolving disputes;
Tenancy law;
Housing Options;
Employment and skills;
Health and support;
Contract
- Initial 3 to 6 month ongoing contract
- PAYE via Umbrella
- Full time - Monday to Friday 9am to 5pm
If you are interested in this position AND meet the requirements, APPLY NOW!