Job Details
Business Support Officer
North London
My client is recruiting for a Business support Officer based within the local Authority in North London and the surrounding area.
Responsibilities
- To ensure that duties are carried out in accordance with the Council’s policies and Code of Conduct, incorporating the principles of valuing diversity.
- To inform, advise and respond to residents and colleagues as individuals as well as through representation at Committees and other public forums, building a close working relationship with your Area Panel.
- To take a proactive role, taking personal ownership and responsibility for the delivery of excellent customer services within your area; working closely with Housing and Asset Management colleagues in particular, to provide a seamless service.
- To support and develop the visions and values of the Housing Directorate.
- To deal with telephone calls and provide high quality correspondence, letters, presentations and reports in line with service standards, as requested by the line manager.
- . To establish and maintain effective stock control systems to ensure supply levels are maintained and new requests can be met immediately
- NVQ Level 3 Business and Administration (or ‘equivalent by experience’)
- An understanding of housing management, repairs and maintenance, and tenancy law would be beneficial.
- Good understanding of effective approaches to customer care and complaints resolution.
- Experience of working in a diverse environment including liaising with external and internal stakeholders, but most importantly, residents.
- Experience of managing, co-ordinating and planning own workload
- Initial 3 to 6 month ongoing contract with the opportunity to extend
- PAYE via Umbrella
- Monday to Friday
- 9am to 5pm
for immediate consideration please apply.