Housing Options & Assessment Officer - remote

Group: Housing 
Job Title: Housing Options & Assessment Officer 
Employment Type: Temporary 
Responsibilities 

• To provide an effective casework service for all customers in housing need under the Homeless Reduction Act 2017
• Customer / stakeholder expectations are managed in relation to what can be delivered.
• Commitment to high standards of customer care and the ability to deal sensitively with a wide range of customers 
• Maintain information systems which support the specialist area. Contribute to the development of these systems. Competent in the use of JIGSAW, Northgate (NEC) and all related ICT systems
• Provide advice and guidance to colleagues, customers and stakeholders. Manage escalated or complex customer issues within the specialist area
• Maintain all required records and information. Analyse and interpret complex information, for input into Personal Housing Plans and management/member reports.    Procedures are adhered to and all information is correctly recorded and processed.

• Understanding of the principles of homelessness prevention and knowledge of the full range of housing options available to residents
• Up-to-date detailed knowledge of homelessness legislation, guidance and caselaw, and knowledge of the broader housing environment
• Ability to work constructively with other services and agencies and to negotiate successful outcomes for customers.
• Experience working in a housing association or council
• DBS will be processed for a successful candidate 

• Monday to Friday 9am to 5pm (fully remote)
• PAYE via Umbrella 
• Initial 3 to 6 month ongoing contract with the opportunity to extend