Resolutions Administrator - PART TIME

V85103881

£23 Per Hour

Contract

West London

Local Authority

Posted 1 hour ago

Expires In 27 Days

Job Description

Resolutions Administrator (Part-Time)
Location: West London
Rate: £23.00 per hour (Umbrella)
Contract: Part-Time
Working Pattern:

First 4 weeks: 2 days per week in office
Thereafter: Minimum 1 day per week in office
Start Date: ASAP

About the Role We are currently seeking a motivated and organised Resolutions Administrator to join a busy and fast-paced housing service in West London.

Key Responsibilities:

Provide administrative support to the Dispute Resolution and Complaints teams
Assist in managing and tracking resident complaints relating to repairs and housing issues
Liaise with internal caseworkers to support complaint investigations and resolutions
Communicate with contractors and residents to help achieve positive outcomes
Maintain accurate records and update housing systems
Prepare reports, spreadsheets, and case documentation
Ensure deadlines and service standards are met

Requirements:

Proven experience using Microsoft Office, particularly Excel
Previous administrative experience within housing, complaints, or repairs environments (desirable)
Experience using housing management systems (advantageous)

PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.

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