Customer Service Officer - Parking Services

V85103882

£23 Per Hour

Temporary

West London

Local Authority

Posted 19 days ago

Expires In 7 Days

Job Description

Customer Services Officer – Parking Services
West London
Hybrid Working
£23 per hour (Umbrella)
3 to 6 month ongoing Contract

Key Responsibilities

Act as the first line of contact for customer enquiries within the Parking Service
Respond to enquiries via telephone, email, web-chat, and social media channels
Handle queries relating to:
- Penalty Charge Notices (PCNs)
- Parking Suspensions
- Pay & Display and Telephone Parking
- Parking Permits
- Accessible Transport services
Carry out administrative duties supporting all areas of the Shared Parking Service
Process customer payments securely over the telephone where applicable
Maintain accurate records and ensure enquiries are resolved within service standards

Requirements

Previous customer service experience, ideally within a public sector or contact centre environment
Must have experience within parking services
Must have experience working in a local authority or council
Excellent communication skills, both written and verbal
Ability to manage high volumes of enquiries across multiple channels

PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.

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