Sheltered Scheme Manager

Sheltered Scheme Manager
Location: Lambeth, South London
Contract: 6 months ongoing
Working Hours: Monday to Friday, 9:00am – 5:00pm (Full-time)
Working Arrangement: Fully office-based / onsite – no working from home
Pay Rate: £218.38 per day Umbrella

We are currently recruiting for an experienced Sheltered Scheme Manager to join a local authority housing team in Lambeth on a 6-month ongoing contract.
The successful candidate will work as part of a team to deliver a high standard of housing-related support to older and vulnerable residents living within sheltered accommodation. The role will focus on promoting residents' health, safety, wellbeing and independence, helping them maintain their tenancies and encouraging their involvement in decisions and services that affect them.
You will be responsible for the day-to-day management of a sheltered housing scheme, providing person-centred support, monitoring residents' welfare and working closely with internal teams and external agencies to ensure residents receive the appropriate assistance.

Key Responsibilities

• Welcome new residents, conduct property viewings and provide inductions, explaining the facilities, equipment, services and scheme policies.
• Provide regular contact and welfare checks to residents, identifying any concerns relating to their health, safety or wellbeing.
• Assess residents' individual needs and develop person-centred support plans to promote independence and positive outcomes.
• Carry out person-centred fire risk assessments and liaise with relevant agencies to arrange appropriate care and support.
• Undertake safeguarding enquiries and develop safeguarding plans in line with relevant policies and procedures.
• Support residents in maintaining their tenancies, providing advice and assistance with tenancy-related matters.
• Monitor communal areas, ensuring they are safe, clean, welcoming and maintained to a good standard.
• Oversee the work of Cleaner Attendants and report any concerns regarding cleaning standards.
• Report and monitor repairs within residents' properties and communal areas, ensuring contractors deliver work to the required standard.
• Manage void properties, arrange viewings and work with housing management teams to support the timely re-letting of accommodation.
• Promote resident engagement, organise activities and encourage participation in scheme meetings and community events.
• Produce monthly newsletters and ensure residents have access to relevant infor

Essential Experience and Skills

• Previous experience working within sheltered housing, supported housing or a similar housing-related support environment.
• Experience supporting older, vulnerable or individuals with additional support needs.
• Good understanding of safeguarding adults, health and safety and fire safety procedures.
• Experience undertaking welfare checks and developing person-centred support plans.
• Knowledge of tenancy management, housing support and resident engagement.
• Ability to deal sensitively with challenging situations, emergencies and competing priorities.
• Strong communication, organisational and interpersonal skills.
• Ability to work independently, manage a busy workload and undertake lone working when required.
• Experience working with internal departments and external agencies to achieve positive outcomes for residents.

Important Information: This is a fully onsite position, requiring the successful candidate to attend the scheme/office every day, Monday to Friday, 9am–5pm. Working from home is not permitted.
Pay Rate: £218.38 per day Umbrella

If you have experience in sheltered or supported housing and are passionate about providing high-quality support to residents, we would love to hear from you.