Senior Neighbourhood Housing Officer

V85102098

£28.18 Per Hour

Temporary

South East London

Local Authority

Posted 16 hours ago

Expires In 26 Days

Job Description

Senior Neighbourhood Housing Officer
South East London
Monday to Friday 9am to 5pm 2 days WFH 3 in office
3 to 6 month ongoing contract
Estimated Start: Mid April
£28.28 per hour umbrella

Responsibilities

To supervise a team of Neighbourhood Housing staff providing a comprehensive frontline housing service to the council's Tenants, Leaseholders and other stakeholders involving the investigation and resolution of all service requests, enquiries, complaints and disputes.
To supervise and coordinate the housing casework function of a Housing Management team within an area office covering all tenancy and estate management, resident engagement and customer care.
To be responsible for carrying out the coordination role in a number of key areas including: communal internal and external areas on estates, complaints and effective liaison with Tenants Residents Association representatives and notice boards are kept up to date
Tenancy Enforcement and non-compliance with tenancy terms and conditions

Requirements