Job Details
Role Purpose
We are looking for a highly motivated person who is committed to the very highest standards of customer care and Housing management to join our busy team as a Neighbourhood Housing Officer. You will have responsibility for managing a Neighbourhood patch providing tenancy neutral Housing and Estate management services
Responsibilities
- Manage the patch to an exceptionally high standard engaging with and involving residents in the management of their Neighbourhood through regular estate inspections.
- Pro-actively deal with all potential hazards and Fire Risk Assessment actions.
- To ensure the speedy lettings of property in line with Tower Hamlets Homes’ and national BVPI targets.
- Support and sustain tenancies to prevent homelessness through the provision of general tenancy support to residents to help sustain their tenancy.
- To undertake sensitively and effectively all aspects of tenancy management.
- To case manage residents with additional needs.
- To take action concerning breach of tenancy, removal of squatters, unauthorised occupants, authorising successions, assignments including attending Court to give evidence.
- Deal sympathetically and effectively with clients, often in stressful circumstances, by telephone, office interview, home visit and when representing the Council in court.
Person Specification
- Minimum of 2 years of experience in Neighbourhood Housing
- Experience working in a housing association or council
- Ability to listen and understand resident demands, Ability to build capabilities and encourage tenants to reach their own solutions.
Contract
- Initial 3 to 6 month ongoing contract
- PAYE via Umbrella
- Monday to Friday 9am to 5pm
If you are interested in this position AND meet the requirements, APPLY NOW!