Scheme Housing Officer

Scheme Housing Officer Location: South London 
Contract: Initial 3-month ongoing contract
Rate: £21.50 per hour (umbrella)
Hours: Monday to Friday, 9:00am – 5:00pm

We are currently recruiting for a Scheme Housing Officer to provide frontline housing management and support services across Independent Living, Sheltered, Extra Care, and Over-55s schemes in South East London.
Reporting to a Team Manager, you will support older residents to live independently within safe, well-managed, and active communities.

Key Responsibilities

• Deliver effective housing management and support services to older residents
• Provide a visible presence across schemes to ensure safety and wellbeing
• Manage tenancies in line with policies, procedures, and service standards
• Support residents with housing-related issues and signpost to relevant services
• Build strong partnerships with internal teams and external agencies
• Handle customer feedback and complaints professionally
• Ensure schemes are safe, compliant, and well maintained

Key Requirements

• Experience within care, support, sheltered housing, or housing-related support services
• Understanding of the diverse needs of older people
• Strong communication skills (face-to-face, phone, email, written)
• Full UK driving licence with access to a vehicle or ability to travel effectively via public transport

Desirable

• Experience working with older people in sheltered or supported housing environments
• Knowledge of relevant legislation and good practice

PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.