Homeownership Services Officer

Job Title: Homeownership Services Officer
Location: Bracknell (Hybrid Working)
Permanent Vacancy
£36,986 per annum
Hours: Full-time, Monday to Friday

About the Role
We are currently recruiting for an experienced Homeownership Services Officer to join a Local Authority in Bracknell on a hybrid working basis. This is an excellent opportunity for someone with strong leasehold and homeownership experience to support the delivery of a high-quality service to residents.

Key Responsibilities

• Manage a portfolio of leasehold and shared ownership properties
• Provide advice and support to homeowners on service charges, leases, and related queries
• Handle enquiries relating to resales, staircasing, and Right to Buy/Right to Acquire
• Investigate and resolve complex customer queries and complaints
• Work closely with internal teams including finance, legal, and property services
• Ensure compliance with relevant legislation and policies

Requirements

• Previous experience in a homeownership or leasehold services role within a Local Authority or Housing Association
• Strong knowledge of leasehold legislation and service charges
• Excellent communication and customer service skills
• Ability to manage a busy caseload independently

PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.