Housing Officer

Housing Officer
Location: Rugby
Pay Rate: £22.54 - £24.78 per hour Umbrella
Contract: 3-Month Contract
Hours: Monday to Friday, 9:00am – 5:00pm (36 Hours per Week)
Working Pattern: 4 Days Office-Based | 1 Day Remote

Key Responsibilities

• Manage a designated patch of residential properties, delivering an effective tenancy management service.
• Conduct tenancy visits, estate inspections, and property inspections.
• Investigate and resolve anti-social behaviour, neighbour disputes, and tenancy breaches.
• Support tenants with tenancy sustainment and provide advice on housing-related matters.
• Manage low-level rent arrears and work with residents to prevent tenancy failure.
• Work closely with internal teams and external agencies to support vulnerable residents.
• Respond to customer enquiries and resolve complaints in a professional and timely manner.
• Ensure accurate case records are maintained using housing management systems.
• Promote safe, clean, and well-managed neighbourhoods through regular estate inspections.

About YouTo be successful in this role, you will have:

• Previous experience working as a Housing Officer or within a Housing Management role.
• Experience managing tenancy-related casework, including ASB, tenancy breaches, and resident engagement.
• Excellent communication and customer service skills.
• Strong knowledge of housing legislation and tenancy management practices.
• The ability to manage a varied caseload and prioritise workloads effectively.
• A full UK driving licence.
• Business insurance for your own vehicle, or the ability to obtain business insurance, as travel between sites is required.

If you're an experienced Housing Officer looking for your next contract opportunity, we'd love to hear from you. Apply today!