Housing Officer

Housing Officer – South London
Location: South London
Contract: 9-month ongoing contract
Pay Rate: £30 per hour (Umbrella)
Working Pattern: Onsite 4 days per week
Interview Process: Face-to-face interviews
Job DescriptionWe are currently recruiting for an experienced Housing Officer to join a housing team in South London on a 9-month ongoing contract.
The successful candidate will be responsible for delivering an effective housing management service, supporting residents and dealing with a range of tenancy-related matters.
You will be expected to manage your own caseload, respond to residents' enquiries and work closely with other teams to resolve housing issues.
Key Responsibilities

• Manage a caseload of tenants and deal with day-to-day housing management issues.
• Respond to tenant enquiries, complaints and requests for assistance.
• Carry out tenancy visits and property inspections.
• Investigate and deal with tenancy breaches and reports of antisocial behaviour.
• Provide advice and support to tenants on housing-related matters.
• Work with internal teams and external agencies to resolve resident issues.
• Identify vulnerable residents and make appropriate referrals where required.
• Maintain accurate records and update housing management systems.
• Support tenancy sustainment and ensure housing policies and procedures are followed.

Requirements

• Previous experience working as a Housing Officer or within a housing management role.
• Good knowledge of tenancy management and housing procedures.
• Experience dealing with tenants, complaints and antisocial behaviour.
• Strong communication and customer service skills.
• Ability to manage a busy caseload and work independently.
• Good organisational and administrative skills.

Please note: You must be available to attend face-to-face interviews and work onsite 4 days per week.